What our Customers say...

Biohazard Testimonials

I LOVE these guys! I had 4 skunks, 2 raccoons & a possum removed from around & under my mobile home by Critter Control & the animals thrashed the underside of my mobile & created several stinky latrines. My insurance covered the damage they did (not the removal but the damage) BUT I could not find anyone who would actually come out & give me an estimate to fix it! I tried all the people with good reviews & finally found a company that would come out. Their estimate freaked out my insurance agent because it was super high, only included 130 feet of insulation (out of 1440 sq ft) didn't include any remediation for animal waste, etc... & she called SERVPRO. I was a bit concerned because I didn't know anything about them BUT Jeremy came out & checked the underside & wrote a new estimate that was higher BUT included getting rid of the animal waste, sterilizing the soil & replacing all of the insulation & moisture barrier. During all of this my BF had a heart attack & had to have a stent put in. They took care of everything! Were super easy to deal with and bent over backwards to make sure I was taken care of so I could take care of him. **Bonus** not only is Jeremy super nice & knowledgeable BUT he also pointed out a shower drain in my back bathroom that is under construction that was not connected properly. It had calcification around the open joint & I would never have known that, if he hadn't told us. I would have had water pouring into my new insulation once the bathroom was finished. He also pointed out a couple of other minor things that my BF will fix with the water pipes, heating ducts, etc... So not only is he doing a great job, I feel super happy knowing that he is checking the plumbing, heating & electrical systems while he is down there & it is open! What a great experience!!!

Marc & his SERVPRO Team,  

 Thank you so much for helping me resolve a horrible situation both professionally and quickly.  I cannot explain how grateful I am. 

Jennifer K   

I want to say thank you to SERVPRO of SW San Jose for your help. Jeremy your technician is excellent and extremely knowledgeable and professional. Your company does A+ work!! 

I had a very positive experience with SERVPRO of SW San Jose - in particular - Dave Kraszewski and Abraham Castro. Dave gave me a detailed quote of what could be done to remove odors and stains from the master bedroom suite after my mother passed away. . Abraham Castro arrived to do the work. I expected a "technician". But he was SO much more than that. He took the time to go over each task and helped me make two adjustments that saved me a lot of money.

The techs were great! They were here on time, got the job completed in less than an hour and Mr. Bybee was happy to get his apartment back. This was definitely an experience and am very thankful that SERVPRO was accommodating and willing to take on this type of a request. My hats off to the SERVPRO team!